Window Competition

Who should be hired to install which window?  It's always a good idea to get multiple estimates but lets face it, the replacement window industry is filled with sketchy characters and high-pressure salesmen.  It's not unusual to be cornered into a "sign now" deal or confused by conflicting information.  When every company claims that 'theirs and only theirs' is best... who is telling the truth?

Let us compete.  Adams Home Windows can help in a number of ways.

1. We provide "NO PRESSURE" replacement window estimates that are valid for one year.  If our competition offers a "sign today" deal, let us match it and we'll give you a year to consider it.  (no matter what, never sign a "sign now" contract ~ EVER)

2. Our Replacement Window Showroom offers one place to view every choice.  Wouldn't it help to see each window side-by-side - ours AND our competitors?  Wouldn't it help to operate each window, tilt them in, lock them / unlock them... read the warranties and take brochures.  Education should not scare anyone.

3.  "Too good to be true" deals are usually just that - but sometimes they're valid.  Adams Home Window representatives have seen every sketchy bait-and-switch / sales grift there is.  We can help our potential customer avoid making a very expensive mistake or validate a very good deal.  At worst, we might offer to match the deal - the customer wins either way.

        

BBB Report

There is no more valuable tool for judging the reputation and the reliability of a replacement window company than the Better Business Bureau.  Since 1920, the Better Business Bureau has been setting a standard for trust in the marketplace.  Unlike the blogs and reviews that are throughout the internet these days, the BBB validates each claim.  The BBB provides a place where a customer can lodge a valid complaint and a company can respond.  Disputes are settled by a legal panel and a record of the problem is visible for all.  USE THIS TOOL.

WARNING!!!  Businesses with bad BBB reports will often use this excuse... "Well, we do so much work that the law of averages says that we will have more claims on our report".  This is NOT A VALID excuse.  A window company should not out-grow it's responsibility to provide a quality product and maintain a positive relationship with each customer.

Our advice is to read each negative BBB report individually and judge the problem.  Are most of the complaints related to the product, the salesman, the office or the installation?  Assume that there is a good chance that you'll have the same problem and ask plenty of quesitons.  Accountability is something that you might need in the future if you have problems with your purchase... it's not too much to ask for regarding their BBB report.

        

Window Manufacturers

As you're collecting estimates for your replacement window project, remember to take a close look at the window manufacturer.  It's relitively unusual for a window installation company to produce a window (Example: Home Depot will install your windows but they don't produce a window.  When considering Home Depot for your work, it would be wise to also do some research on "Simonton Windows").  Ask your sales rep specifically, "who makes this window?".

Here is the danger: 
Some installation companies buy extremely low-grade windows and rename them (Example:  Joe Window Company sells "Joes Windows".  What you don't know is that Joe Window Company bought that window from a company that's going out of business).  This prevent the consumer from discovering the poor reputation of the window itself and allows the installation company an opportunity for huge profits.  Remember though, if the true manufacturer of the window goes out of business, your warranty goes out of business with them.

Our Advice:Until the economy turns around, be careful with smaller window manufacturers.  For the sake of your warranty, it's important to stick with well established (usually national) manufacturers.  However, there are (of course) exceptions.  Check the BBB and look at previous projects.