BBB Report

There is no more valuable tool for judging the reputation and the reliability of a replacement window company than the Better Business Bureau.  Since 1920, the Better Business Bureau has been setting a standard for trust in the marketplace.  Unlike the blogs and reviews that are throughout the internet these days, the BBB validates each claim.  The BBB provides a place where a customer can lodge a valid complaint and a company can respond.  Disputes are settled by a legal panel and a record of the problem is visible for all.  USE THIS TOOL.

WARNING!!!  Businesses with bad BBB reports will often use this excuse... "Well, we do so much work that the law of averages says that we will have more claims on our report".  This is NOT A VALID excuse.  A window company should not out-grow it's responsibility to provide a quality product and maintain a positive relationship with each customer.

Our advice is to read each negative BBB report individually and judge the problem.  Are most of the complaints related to the product, the salesman, the office or the installation?  Assume that there is a good chance that you'll have the same problem and ask plenty of quesitons.  Accountability is something that you might need in the future if you have problems with your purchase... it's not too much to ask for regarding their BBB report.